Front Desk Duties
As an administrative medical assistant working the front desk for a doctor’s office, or medical center, you will be required to pull and file medical records and patient charts, register each new patient, and verify their address, insurance plan and any other demographics of existing patients have not changed as the arrive for further appointments. The registration includes, but is not limited to, patient completing insurance documentation, medical history information, health care proxy, known allergies information forms, and medical disclaimers. A medical assistant should be able to communicate and explained in detail each of the forms and their requirements with the patient. As with anything, the more the medical assistant is familiar with the content and legal requirements of each of these documents, the more he or she is better able to serve the patient and the employer.
Clinical Back Office Duties
The clinical medical assistant’s duties mostly involves the back office, and will always include preparing patients to be seen by the doctor, explaining upcoming medical and diagnostic procedures and rooming patients, taking their vital signs, preparing and positioning them for their exams, setting up instrument trays, monitoring screening and therapeutic devices, assisting during examinations, maintaining equipment, answering phones, calling in prescriptions to the pharmacy and administering medications as ordered by the doctor. Proper medical office practice dictates that a medical assistant remains with a patient that has just received any form of medication, undergone allergy testing, is acutely ill, has seizures, pain, bleeding, or fainted to observe, monitor and minimize trauma to the patient. These incidents and the outcome must be charted in the patient’s medical record and initialed by the supervising physician.
Medical Office Management
Some medical assistants, especially those with combined skills and work experience in the front and back areas can eventually take on the role of the medical office’s practice manager and administrator. Naturally, this role brings on a whole new set of duties and responsibilities in day-to-day operations, which may include, but not limited to accounting, marketing, strategic planning, interviewing, hiring, counseling, evaluating, training, scheduling, disciplining and firing staff. Another important aspect of becoming a medical office manager is being familiar with federal, state and local laws concerning the practice of medicine and human resource such as pay roll, sexual harassment, and legislation that addresses the scope of practice of medical office personnel, and guidelines including OSHA, ADA, EOE, FMLA, CLIA, COLA, JCAHO, FACTA, HIPAA, Stark I, II & III.